Refund conditions change for walk-up tickets

Your booking may contain one or more walk-up tickets (Anytime, Off-Peak, Super Off-Peak or Travelcard) that are only refundable until 23:59 the day before the tickets are valid for travel. They are non-refundable on or after the day the tickets become valid for travel.

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Latest Travel Advice

National Rail companies are asking passengers to continue to follow the latest advice from government and public health officials.

When travelling by National Rail please try to travel at less busy times of the day, keep a distance from others, use a face covering on trains and in enclosed areas of the station and carry hand sanitiser or wash your hands regularly.

In turn, train companies will do everything possible to keep passengers safe, including;

  • more frequent and thorough cleaning than normal on trains and at stations
  • giving clear safety guidance on journeys, and
  • make extra train carriages available whenever possible

 

Please remember that stations may be busy, so leave plenty of time for your journey and wear a face covering whilst you are in enclosed areas of the station (check if you are covered by an exemption at this page ).

 

You should also follow public health advice; if you need to cough or sneeze please "Catch it, Bin it, Kill it" and if you or the people you live with have symptoms of COVID-19 (Coronavirus), you should stay at home and do not travel.

Please check your journey ahead of travel as Train Operating Companies may change or reduce service!

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